Uninstalled error

Hi,
Went to use Equalizer for first time in months. Was not displaying.
Followed advice at Quick Tips: Before and After you install Equalify Pro
Reached uninstall stage. Now i cant reinstall as message sats ‘i have an account already. Send email if having problems’. Please advise

Thanks

Make sure you use the right username and password when logging in with the EQ.
Everything else looks to be in order with your account.

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