Unable to Install Equalify on new HP Laptop

Support
#1

Hello,

For some reason I can’t install equalify on my new hp laptop (Windows 10). I download the application from the home page, and click to install. However, when I open Spotify and play a track, there is no Equalify icon.

What am I doing wrong? Please advise.

Thank you, David Aaron

Problem description:
Your problem description here, as much details as possible

Operating system:
windows7/8/10

Soundcard:
If you know what soundcard(s) you have, please include it! (ie. Asus Xonar, Auzentech or HT Omega)

Spotify version
You will find the version info in the Help->About menu

Equalify Pro version
You will find the version info in Settings->About

Any special software or hardware you might have installed:
ie. Razer Gamebooster, Virtual audio cable, Voicemeeter (banana)

Anything else that can be useful or is related to audio processing on your system
ie. usb headset, using bluetooth speakers, using spotify connect

#2

Hello David,

There is not a lot of information here for me to go on.
But, make sure you are not using the Store version of spotify (Spotify Windows Store removal)
Check this link for any incompatibilities (Incompatible hardware and software)
Make sure you are not using spotify connect to play music on another device.

#3

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