Spotify playing a Song for 5secs, suddenly loosing sound after

[Membrand]

Hi there,
the issue is following , i reinstalled spotify and eqalify, activated my license and started listening to music like usually .

Then after 5 seconds spotify is not giving out any sound anymore and trying to change the output device through eqalify makes it crash completely .

I have tried runnning spotify without equalify and the issue did not reappear.

However i would like to use my old Setup with equalify to determine the output again.

Would be happy if you know something that helps.

Kind regards
Membrand

[Notrace]

Hey!

I would need more information to be able to help with this.
I’ve never heard of anyone having an issue like this before.
The following would be a good start:

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**Problem description:** Your problem description here, as much details as possible

Operating system:
windows7/8/10

Soundcard:
If you know what soundcard(s) you have, please include it! (ie. Asus Xonar, Auzentech or HT Omega)

Spotify version
You will find the version info in the Help->About menu

Equalify Pro version
You will find the version info in Settings->About

Any special software or hardware you might have installed:
ie. Razer Gamebooster or Cortex

[Membrand]

I think i have been able to fix the issue, by reinstalling the Soundcard Driver and letting it search for an Update via Windows.

Thank you for your reply .

OS: Win 10 Pro OEM
Soundcard: CREATIVE Sound Blaster Recon3Di
Spotify Version: 1.0.87.491.ge2a121fc
Equalify Version: 1.4.3.4409