Spotify crashes on launch

[JpMaster]

Problem description:
So I purchased Equalify and installed the newest version 1.1.1.
After launching Spotify, its grey screen appears and after a few seconds, it crashes.
After deinstalling Equalify, Spotify is working properly.
(I tried the 1.0.0 version before purchasing, which started correctly.)

Operating system:
Windows 7

Soundcard:
Onboard from ASRock Z77 Pro3
(I gues it is the Realtek ALC892 chip.)

Spotify version
1.0.25.127.g58007b4c

Equalify Pro version
1.1.1

Any special software or hardware you might have installed:
Razor Synapse
Virtual Audio Cable

[DigidyDOG]

Can you please try this

Equalify makes Spotify become unresponsive

I force closed the process when it crashed, and re-opened spotify, it suddenly worked.

If that doesn’t fix it please look at this and make sure you did everything correctly.

Quick Tips: Before and After you install Equalify Pro

Before Installation: 1.) Close and make sure Spotify is not running before installing Equalify Pro. (File->Exit - Just hitting the [x] can minimize instead of closing spotify) 2.) Make sure you have uninstalled any old versions of Equalify 3.) Make sure you are not using the Windows Store version of Spotify. Download the latest version of Spotify from https://download.scdn.co/SpotifyFullSetup.exe Or click the “download Spotify here” link on the spotify download page: ( https://www.spotify.…

I can also confirm that those extra softwares and versions of Spotify/Equalify work properly on windows 10 and don’t see any reason why they wouldn’t on windows 7

[JpMaster]

I force closed the process when it crashed, and re-opened spotify, it suddenly worked.

It’s hard (not impossible ) to accomplish this since it closes its self but it doesn’t helped me either.

I had already followed the Quick Tips before I opened this topic.

[Notrace]

Can you try this:

Issue loading Equalify with Spotifys hardware acceleration enabled

Well I managed to fix the problem, doing the following: Remove Spotify and Eqaulify. Reinstall both Start Spotify, without playing (= crash) Spotify preferences, advanced settings: disable hardware acceleration Stop and start Spotify It was now possible to register Equalify Re-activate hardware acceleration Soundcard used Akai Eie Pro WDM 2.9.64 or Realtek optical output to external sound system.

I doubt re-installing spotify is needed, but try the other things mentioned in that post.

[JpMaster]

The two approaches didn’t helped. This sucks.^^

[JpMaster]

And suddenly, it worked.
I just tried to install it, while I was using Spotify. The installer didn’t gave a notice about the running process. after restarting Spotify, the login window appeard. Yay!

[DigidyDOG]

WOOT WOOT! I am glad it is working for you!

[Notrace]

I’m glad it works for you now!

But this is why its impossible to figure out whats causing this. It randomly fixes itself.

This isn’t an issue with the EQ itself, if it was it would not have randomly started working (which it seems to do for the few people thats had this issue).
I don’t have any good guesses to what it could be though.

Do you use any antivirus software or antimalware or anything that could potentially have interfered ?

[JpMaster]

I am using AVG. But I didn’t changed anything in settings nor updatet it…