Need Refund


#1

I clearly saw the mention that “may not work on XP”, but it was vague enough that I figured I could jump thru some hoops and get it working.
After I installed and tried it, I got the “dwmapi.dll not found”.
When I searched Support, it was obvious that Equalify will NOT work on XP EVER. Not “may not work”, but “WILL NOT EVER WORK” due to the dwmapi requirement (which is a Vista GUI subsystem that XP never had and never WILL have).
So I feel misled and unhappy.
If you have an older “build” that WILL run on XP, then I want it.
If not, then I want a refund.
PM me and let me know what info you need.
MC



#2

It used to work fine on XP, when that text was added, then it stopped looking right, and then long after Microsoft stopped supporting XP i made changes to the software and stopped supporting XP. At that time i removed any mention of XP from the website.

Looks like i missed one spot or that it has accidentally been re-added from a backup in that one spot. That has now been fixed!

If you read the first paragraph on the website describing what Equalify is, you would see that windows 7 and above is supported. And that it now requires Spotify 1.x or above to work - and i do not think they ever released that for XP.

You cant expect current software to support an ancient OS that does not have most of the features of modern operating systems. I honestly think thats on you, but that still doesn’t change the fact that XP was mentioned in a footnote on the website when it shouldn’t have been.

On that note your purchase has been cancelled and your payment refunded.
Have a good day!


#3

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