Have Basic Pro with 1 activation - can't add more

[LOUDSCRAPER]

Problem description:
I have Pro Basic since 2015. I have been using it on one PC. I wanted to use on another PC and I see I don’t have any more activations. I assumed that maybe I had an older version that only allowed 1 activation and had no problem buying the 10 pound version. When I did, it says that I already have that version. So my question is: how can I deactivate versions that I have long since forgotten OR since I don’t remember installing 2 other versions - maybe there is a glitch!?

Operating system:
windows 10

[Notrace]

Hey,

This post will help:

Licence already activated (upgraded,reinstalled,new hardware)

If you have upgraded windows to Windows 10, Re-installed Windows or you have changed hardware in your computer you might get an error saying that your license has already been activated on another computer. In theory one activation is one activation, but in practice we let you re-generate the license key a limited amount of times. To fix this issue please log on to the members area on the Equalify Pro website. At the bottom of the members page you will see a list of your active keys, deactiva…

And yes you do seem to have one of the old 1 machine licenses that we no longer sell.