BackstoryHi, Minionslayer here. Almost an hour ago I created my Equalify account and purchased Equalify Pro Plus. I had applied Equalify to Spotify 126.96.36.1998.gc54d0f69-a (not Microsoft Store), but am unable to find the new button with my screen reader. Put it quite simply, I am blind. The use of computers necessitates the active usage of screen readers too. The purchase status still shows up as pending, but I was able to successfully use one of my fifteen activations on this computer (which is also reflected in my free slots left).
Possible Methods of Diagnosis
Screen ReaderI am using the NVDA screen reader, but helping to diagnose this issue doesn't require you to install a new piece of software.
To whoever ends up reading this, I would like you to do the following (assuming that you have a PC on hand running a recent version of Windows10).
- Open Spotify (and an activated copy of Equalify by extension).
- Press Ctrl+Win+Enter to toggle Narrator (Windows' built-in screen reader). Note: If that hotkey doesn't enable Narrator, press Ctrl+Win+N to navigate to Narrator's settings page, and check the box to "Allow the shortcut key to start Narrator", or enable it from there.
- Insure that "Show the Narrator cursor" is checked (under the "Use Narrator cursor" grouping). This shows a visual boarder around the focused element of Narrator.
- You should hear a text-to-speech voice announcing what is under the Narrator cursor. Navigate back to the Spotify app and press Tab or Shift+Tab to jump to each interactive UI element on-screen (Tab jumping forward, Shift+Tab jumping backwards).
- Finally, determine whether the Narrator cursor was able to find the Equalify button and post your result here.
Screen CaptureI have also attempted to provide an attached screen cap of the Spotify window. Note that taking accurate and consistent screenshots is of course more of an arduous process for me, so please take this in mind when asking for them.
Below is a direct OneDrive link as well, just in case.
Please use this to establish if the Equalify button is properly showing up. With all this information, we can hopefully determine what the issues are (whether it's Spotify/activation, my screen reader, or Equalify's UI).
Possible ResolutionsShould Equalify appear to be working, I think the easiest resolution would be for keyboard shortcuts to be made to jump to all of Equalify's components.
That's all from me. Looking forward to using Equalify!