Cannot login activation required

I just downloaded the app, installed it as described in one of your support topics. I cannot login, it tells me that the activation key might have already been used. I’m new to this app and I never used it on my Spotify. It does give me the option to manually enter a key that I should get from your support staff.

Operating system:
windows 10

Spotify version
1.0.66.478.g1296534d

Equalify Pro version
1.3.2

nothing special.
ie. Razer Gamebooster or Cortex

Hello!

Equalify is not free software. You have to purchase a license to use equalify.

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