Seeing as you have filed a dispute with paypal there is not much we can do to help you.
You can not reasonably expect to get an immediate answer on a forum at 10pm.
Had you not filed a dispute, we would probably have just refunded the purchase. But now that there is a dispute for “item not as described” we can not refund. Accepting your dispute would mean we accept that the software is not as described and we would get a strike on our account on on paypal.
It clearly states on the front page of the website that the store version isn’t supported.
The Windows Store version of Spotify is not currently supported.
The software works for most people, and the people it doesn’t work for we try our best to help, and if we can not get it to work, we refund. We have tens of thousands of happy customers and only a tiny fraction has had issues.
The problem with the Store version of Spotify is a problem Spotify created about a year ago when they broke their installer, making it almost impossible to uninstall the store version once it had been installed once. There are ways to fix it, but its tedious.
"Unfortunately despite my best effort their software doesn’t work with the generally accepted version of Spotify"
The normal desktop version is the generally accepted version of Spotify and has been so for the last 10 years.
This is a serious company and we are not interested in taking your money if you cant use the software.
If you want a refund you should close the dispute so we can refund the purchase the normal way.
And the reason there has not been a lot of activity the last few months on the forum is that not many people have issues, and if they do they can solve them by reading old posts.