Activation ERROR PLS HELP!

Problem description:
“Could not download valid license for your computer”
it keeps opening up a folder where i have to put in the HWID but idk how too please walk me thru so i dont have this problem anymore. I’ve had this issue since i installed i never installed it onto a new computer this is the first computer i ever installed it on and it never worked for me since the beggining

Operating system:
windows/10

Soundcard:
If you know what soundcard(s) you have, please include it! (ie. Asus Xonar, Auzentech or HT Omega)

Spotify version
1.0.64.399.g4637b02a

Equalify Pro version
You will find the version info in Settings->About

Any special software or hardware you might have installed:
Nothing installed

Like the website says - Equalify Pro is not free.
You will have to pay for a license to use it.

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