7e016a01-893aa9be-71c88b7e-4545c6d8

i HAVE JUST PURCHASED THIS EQ AND I HAVE A CONFIRMATION OF PURCHASE BUT WHEN i OPEN SPOTIFY CAN NOT INSTALL I RECEIVE MESSAGE aLREADY USED .i HAVE NEVER REGISTERED THIS PRODUCT UNTIL TODAY TRYING TO INSTALL MANUALLY

(Moved to support)

Have you tried to uninstall and reinstall eq? If it still doesn’t work I would suggest restarting your computer and see if that helps.

You are trying to log in with the wrong account.

Try using:
DG2860

That is the account that has a payment associated with it :slight_smile:

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